Shipping & Delivery

We want getting your Pink Lama pieces to feel as easy as choosing them.

Pink Lama Boutique offers tracked worldwide shipping, with available shipping options displayed during checkout.

Processing your order

Once your order is placed, our team begins preparing it for shipment.

You’ll receive an order confirmation by email, followed by a shipping confirmation with tracking information once your order has been dispatched.

During busy periods, new collection launches, holidays, or sales, order processing may take a little longer than usual.

Delivery times

Delivery times vary depending on your destination, the shipping service available, and local delivery conditions.

Your available shipping options will be shown at checkout.

Please remember that delivery estimates are not guaranteed and delays may occasionally occur due to customs processing, local carriers, weather, public holidays, or other circumstances outside our control.

Shipping costs

Shipping charges, where applicable, are calculated based on your destination and order and will be shown before you complete checkout.

Free express shipping is available on qualifying orders over €120.

Any applicable conditions or exclusions will be shown at checkout.

Order tracking

Once your order has been dispatched, we’ll send tracking information to the email address you provided at checkout.

Please allow some time for the carrier to register your parcel and begin displaying tracking updates.

You can also visit our Track Your Order page for more information.

Customs, duties & taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges vary by country and are determined by local authorities. Where such charges are not included or collected during checkout, they may be payable by the recipient.

We recommend checking your local customs rules before ordering if you're unsure.

Incorrect shipping address

Please carefully check your shipping address before completing your order.

If you notice an error after placing your order, contact us at info@pinklamaboutique.com as soon as possible.

We'll do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Failed or unsuccessful delivery

If a parcel cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or failure to collect the parcel, it may be returned by the carrier.

Additional shipping charges may apply if the order needs to be sent again.

Delayed or missing order

If your tracking has not updated for an extended period or you believe your parcel may be delayed or lost, please contact us.

Include your order number and the email address used at checkout so we can look into it for you.

Questions?

Our team is happy to help.

Email us at info@pinklamaboutique.com with your order number and we'll assist you as quickly as possible.