Frequently Asked Questions

Ordering

How do I place an order?

Browse our collections, choose the pieces you love, select your size and colour where applicable, and add them to your cart. When you're ready, proceed to checkout and follow the steps to complete your order securely.

Once your order has been placed successfully, you'll receive an order confirmation by email.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please email info@pinklamaboutique.com as soon as possible.

We'll do our best to help, but changes or cancellations may not be possible once an order has been processed or dispatched.

I haven't received my order confirmation. What should I do?

First, check your spam or junk folder and make sure you're checking the email address you used at checkout.

If you still can't find your confirmation, contact us at info@pinklamaboutique.com with your name and order details.

Shipping

Where do you ship?

Pink Lama Boutique offers international shipping. Available shipping options for your destination will be shown during checkout.

How long does delivery take?

Delivery times can vary depending on your location and the shipping method available for your order.

Please check our Shipping & Delivery page for the latest information.

How can I track my order?

Once your order has been dispatched, you'll receive an email containing your tracking information.

Please allow some time after dispatch for the tracking status to become active.

If you need help locating your order, email info@pinklamaboutique.com with your order number.

Returns & Refunds

What is your returns policy?

Eligible items can be returned within 14 days, subject to the conditions set out in our Returns Policy.

Items should be returned in their original condition, unworn, unused, and with any original tags attached.

Please read our Returns & Refunds page before sending anything back.

Can I return an item if the size isn't right?

If your item is eligible for return and meets the conditions of our Returns Policy, you can request a return within the applicable return period.

We recommend checking the size guide on each product page before ordering, as sizing can vary between styles.

When will I receive my refund?

Once your return has been received and approved, your refund will be issued to the original payment method.

The time it takes for the funds to appear in your account can vary depending on your bank or payment provider.

Payments

What payment methods do you accept?

The payment methods available to you will be displayed at checkout and may vary depending on your country, device, and payment provider.

Is my payment secure?

Our online store is powered by Shopify, and payments are handled through secure payment processing services.

Sizing & Products

How do I choose the right size?

Because sizing and fit can vary between different styles, always check the size chart on the individual product page before ordering.

For the best results, compare the measurements shown with your own measurements or with a similar item in your wardrobe that fits you well.

What if my item arrives damaged, faulty, or incorrect?

Please contact us at info@pinklamaboutique.com as soon as possible and include:

• Your order number

• A description of the issue

• Clear photos of the item and, where relevant, the packaging

Our team will review the issue and help you with the next steps.

Still have questions?

We're happy to help.

Email us at info@pinklamaboutique.com and our team will get back to you as soon as possible.