Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 16 August 2026

This Privacy Policy explains how T & P International Limited, trading as Pink Lama Boutique (“Pink Lama Boutique”, “we”, “us”, or “our”), collects, uses, discloses, and protects your personal information when you visit pinklamaboutique.com, make a purchase, create an account, contact us, or otherwise use our services.

Pink Lama Boutique is powered by Shopify, which provides the ecommerce platform we use to operate our online store.

Please read this Privacy Policy carefully to understand how your personal information may be handled.

1. Personal information we collect

The personal information we collect depends on how you interact with Pink Lama Boutique.

This may include:

Contact information

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and transaction information

  • Products you view or purchase

  • Items added to your cart

  • Order history

  • Returns, refunds, or cancellations

  • Shipping and delivery information

  • Payment and transaction details

Account information

  • Account login information

  • Preferences and account settings

Device and usage information

  • IP address

  • Browser and device information

  • Network information

  • Pages and products viewed

  • How you navigate and interact with our website

  • Cookies and similar technologies

Communications

  • Messages you send to us

  • Customer-support enquiries

  • Photos or other information you choose to provide when contacting us

Payment information is processed through Shopify and applicable payment providers as part of completing your transaction.

2. How we collect personal information

We may collect personal information:

  • Directly from you when you place an order, create an account, subscribe to communications, or contact us

  • Automatically when you browse or interact with our website, including through cookies and similar technologies

  • From Shopify and other service providers that help us operate our store

  • From advertising, analytics, social-media, or other business partners where permitted by applicable law

3. How we use your personal information

We may use personal information to:

Process and fulfil your orders

This includes processing transactions, arranging shipping, sending order confirmations and updates, managing returns or refunds, and providing customer support.

Operate and improve Pink Lama Boutique

We may use information to maintain our website, remember preferences, analyse how visitors use our store, improve our collections and services, and provide a more relevant shopping experience.

Communicate with you

We use your information to answer questions, provide customer support, send service-related messages, and communicate with you about your orders.

Marketing and advertising

Where permitted by applicable law, we may use your information to send you marketing communications about Pink Lama Boutique, including new arrivals, collections, promotions, or other updates.

Where consent is required, we will use your information for direct marketing only after obtaining the appropriate consent or indication of no objection.

You can unsubscribe from promotional emails at any time using the unsubscribe link contained in those emails or by contacting us.

We may also use cookies and similar technologies to provide or measure advertising, subject to your privacy choices and applicable law.

Security and fraud prevention

We may process information to help detect, investigate, and prevent fraudulent, unlawful, malicious, or unauthorised activity and to protect our customers, our business, and our website.

Legal obligations

We may use or retain information where necessary to comply with applicable laws, regulations, legal processes, tax or accounting obligations, or lawful requests from government authorities.

4. How we share personal information

We may disclose personal information to third parties where reasonably necessary to operate Pink Lama Boutique.

These may include:

  • Shopify, which provides our ecommerce platform

  • Payment processors

  • Shipping carriers and fulfilment providers

  • Customer-support providers

  • Website hosting and technology providers

  • Analytics providers

  • Marketing and advertising partners

  • Professional advisers where necessary

  • Government, regulatory, or law-enforcement authorities where required by law

We may also disclose information in connection with a legitimate business transaction, such as a merger, acquisition, financing, restructuring, or sale of all or part of our business.

We do not disclose personal information to third parties for purposes unrelated to those described in this Privacy Policy unless you direct us to do so, provide appropriate consent, or disclosure is otherwise permitted or required by law.

5. Shopify

Our store is hosted and powered by Shopify.

Shopify processes certain personal information when you access and use Pink Lama Boutique so that it can provide and improve the ecommerce services that power our store.

Information may be processed by Shopify and its service providers in countries other than the country where you live.

Certain Shopify features may also use information about your interactions with Pink Lama Boutique and other Shopify services to improve shopping experiences, analytics, fraud prevention, or advertising features.

Where Shopify processes personal information for its own purposes, Shopify may have separate responsibilities regarding that processing.

You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.

6. Cookies and similar technologies

Pink Lama Boutique uses cookies and similar technologies to help:

  • Operate essential website functions

  • Remember your preferences

  • Maintain your shopping cart

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing effectiveness

  • Provide relevant advertising where permitted

Depending on your location, you may be shown options allowing you to accept, reject, or manage certain non-essential cookies.

You can also control cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of our website.

7. Advertising and your privacy choices

We may work with Shopify and other advertising or marketing providers to understand the effectiveness of our marketing and, where permitted, show advertising that may be more relevant to your interests.

Depending on where you live, applicable privacy laws may give you the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.

Where available, you can exercise these choices through the Your Privacy Choices link on our website or by contacting us.

8. Marketing communications

If you choose to receive marketing from Pink Lama Boutique, we may send you information about new arrivals, collections, promotions, offers, and other Pink Lama Boutique news.

You may withdraw your consent or opt out of direct marketing at any time.

For email marketing, you can use the Unsubscribe link included in our promotional emails.

You may also contact us at info@pinklamaboutique.com to request that we stop sending you direct marketing communications.

Opting out of marketing does not prevent us from sending necessary non-promotional communications, such as order confirmations, shipping updates, account notifications, or responses to customer-support enquiries.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide our services

  • Maintain appropriate business and transaction records

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements and policies

Retention periods may therefore vary depending on the type of information and why we hold it.

When personal information is no longer required, we take appropriate steps to delete, anonymise, or otherwise dispose of it where required by applicable law.

10. Security

We take reasonable measures designed to protect personal information against unauthorised or accidental access, use, alteration, disclosure, loss, or destruction.

However, no website, online service, transmission method, or electronic storage system can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information to us through unsecured communication channels.

If you create an account, you are responsible for keeping your login details confidential.

11. International transfers

Pink Lama Boutique operates online and uses service providers that may process information in different countries.

As a result, your personal information may be transferred to, stored in, or processed in a country other than the country where you live.

Where applicable law requires safeguards for international transfers of personal information, appropriate transfer mechanisms will be used.

12. Your privacy rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Request restriction of certain processing

  • Object to certain uses of your personal information

  • Withdraw consent where processing is based on consent

  • Receive certain information in a portable format where applicable

  • Opt out of certain targeted advertising, sale, or sharing activities where applicable

  • Opt out of direct marketing

These rights are not absolute and may be subject to legal exceptions.

To make a privacy request, contact us at info@pinklamaboutique.com.

We may need to verify your identity before completing certain requests.

13. Children

Pink Lama Boutique's services are not intended to be used independently by children who do not have the legal capacity to provide the necessary consent under applicable law.

We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

14. Third-party websites

Our website may contain links to third-party websites, social-media platforms, or other services that we do not operate.

Their privacy and security practices are governed by their own policies.

We encourage you to review the privacy policies of any third-party services you visit.

15. Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we can review your concern.

Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data-protection authority in your jurisdiction.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal and regulatory requirements.

When we make changes, the updated version will be published on this page and the Last updated date will be revised.

17. Contact us

For questions about this Privacy Policy, our privacy practices, or to exercise a privacy right, please contact:

T & P International Limited
Trading as Pink Lama Boutique

Email: info@pinklamaboutique.com

Registered address:
Flat 5, 4/F, Won Hing Building
74–78 Stanley Street
Central, Hong Kong

For applicable data-protection purposes, T & P International Limited is responsible for the personal information described in this Privacy Policy, except where another service provider, such as Shopify, processes information as an independent controller for its own purposes.