Returns & Exchanges

We want you to love every Pink Lama Boutique piece you order. If something isn’t quite right, we’re here to make the return process as simple as possible.

Our 14-day return window

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

• In their original condition

• Unworn other than being tried on for fit

• Unwashed and unaltered

• Free from stains, makeup, deodorant, perfume, marks, or other signs of wear

• Returned with all original tags attached

• Returned with any original packaging or accessories supplied with the item, where applicable

Please take care when trying on clothing, as we may be unable to accept items that show signs of wear or damage beyond what is reasonably necessary to check the fit and style.

Items that cannot be returned

Unless otherwise required by applicable consumer law, we may be unable to accept returns for:

• Personalised, customised, or made-to-order items

• Items clearly marked as non-returnable where legally permitted

• Hygiene-sensitive items where a protective or hygiene seal has been removed or broken

• Items that have been worn, washed, altered, damaged, or otherwise returned in a condition that does not meet our return requirements

Your statutory consumer rights are not affected.

How to start a return

1. Email info@pinklamaboutique.com within 14 days of receiving your order.

2. Include your order number, the item or items you wish to return, and the reason for your return.

3. We’ll reply with the appropriate return instructions and return address.

4. Pack the item securely and send it using a trackable shipping service.

Please do not send a return to an address unless it has been provided or confirmed by our team.

For change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise stated or required by applicable law.

Refunds

Once your return has been received, we’ll inspect the item to make sure it meets our return conditions.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, card provider, or payment service to process the refund after it has been issued.

Any refund of original delivery charges will be handled in accordance with applicable consumer law and the circumstances of the return.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@pinklamaboutique.com as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging where relevant

Once we review the issue, we’ll provide the appropriate next steps.

Where the item is confirmed to be damaged, defective, or incorrect, you will not be responsible for reasonable return shipping costs where required.

Exchanges

If you would like a different size, colour, or style, the simplest option is usually to return the original item and place a new order for the item you want.

This helps you secure the replacement item while it is still available.

Late or unapproved returns

Please contact us before sending anything back.

Returns requested outside the applicable return period or items sent without following our return instructions may not be accepted, except where you have additional rights under applicable consumer law.

Need help?

We’re happy to help with your return.

Email info@pinklamaboutique.com with your order number and our team will guide you through the next steps.

Pink Lama Boutique
Operated by T & P International Limited